Refund policy
How we will refund you?
We will refund the price you paid for the products, including delivery costs where applicable, by the method used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
- If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
When will you be refunded?
We will issue any refund due to you as soon as possible.
Benefits of Swaledale Butchers
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Always Fresh, Never Frozen®
Orders received before 9am are freshly prepared and shipped via DPD for next-day delivery. We serve the whole of the UK, excluding the Channel Islands, Northern Ireland, and certain areas of Scotland.
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Unparalleled Quality
For over ten years, our meat has been celebrated in Britain’s finest restaurant kitchens. We’re proud to work with native breed farmers and to genuinely support sustainable, traditional farming—values that define Swaledale Butchers."
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Sustainable & Traceable
We partner with select farms and trusted local abattoirs, ensuring high animal welfare standards and complete traceability for all our products.