Delivery

Yes, you'll be prompted to select your delivery date when you check out. Typically this can be up to 60-days from today, excluding Sundays, Mondays and public holidays etc.

Unfortunately not. Because we send chilled perishable goods, delivery dates cannot be changed once an order has been dispatched.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, if the total after applying the code is below the free delivery threshold (e.g. £80), you will still need to pay for delivery.

Yes, free standard delivery is available on orders of £80 or more.

Yes, please select at the checkout. Pre-12 (1pm in Scotland) is for mainland UK postcodes only.

£10

Standard delivery is £5 on orders between £70 and £79.99.

Yes, standard delivery is free on orders of £80 or more.

Yes, we recommend using the DPD app to track and receive real-time updates on your delivery. The app is available on the App Store for iPhone and iPad, or you can download it from the Google Play Store for Android devices.

No. Although the DPD app may display delivery change options, these are not available for our orders once dispatched. As we send chilled perishable goods, delivery dates cannot be changed in transit.

We appreciate this is frustrating. The app is designed around DPD’s wider parcel network and does not clearly separate standard parcels from perishable consignments. To ensure your order arrives within the intended delivery window and in the condition it should, delivery date changes are not possible once the parcel has entered the network.

If you choose to change the delivery date via the DPD app, we cannot be held responsible for the condition of the goods upon arrival. As our products are perishable, altering the delivery schedule may affect their freshness and quality, and could also impact our ability to deliver them within a safe timescale. Once the delivery date is changed, we are no longer liable for the condition of the items.

We do not deliver to the following locations:

Channel Islands, Isles of Scilly, Isle of Man, Northern Ireland, Republic of Ireland or outside of the UK.

We also do not deliver to Scottish Highlands, Islands and remote postcode areas:

AB31–AB56, FK17–FK21, HS1–HS9, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA78, PH19–PH50 and ZE1–ZE3.

If you receive an incorrect item, please email us at hello@swaledale.co.uk with your order number. We will send you the correct item free of charge as soon as possible, or alternatively, we can offer a refund. You will not be charged for the incorrect item.

In the rare event that your delivery is delayed, please be reassured that our insulated packaging is designed to keep produce in optimal condition throughout the duration of day two after it leaves Swaledale HQ.

If there are any issues with the condition of the meat once it arrives, we’ll do everything we can to make it right. We value long-term relationships with our customers. However, we’re only able to offer a refund or replacement if the quality of the meat has been compromised due to the delay.
If you have any concerns after receiving your delivery, please email hello@swaledale.co.uk, referencing your order number and the nature of the issue as soon as possible.

If any items are damaged during transit, we will replace the damaged item(s) free of charge or offer a refund. Please email us at hello@swaledale.co.uk with your order number and details of the issue as soon as possible.

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

We deliver from Tuesday to Saturday. Please note that there are no deliveries on Sundays or Mondays.

Our trusted delivery partner is DPD, who are the gold standard of couriers in the UK.

Our cut-off time for next day delivery is 9am. Orders placed by 9am on an available dispatch day can be booked for delivery the following day, subject to delivery slot availability. Orders placed after 9am on Saturday can be booked from Tuesday onwards, as we do not dispatch orders on Sundays or Mondays.

Please note that delivery slots can fill up, particularly for peak delivery days such as Thursday, Friday and Saturday, and around bank holiday weekends, Easter and Christmas, so we recommend ordering sooner rather than later.

We deliver to mainland UK addresses where DPD provides an overnight next day service.

To protect quality and reliability. These areas are not consistently served on an overnight service, and deliveries can sometimes be handled by partner networks outside of our direct control, which increases the risk of delays.

As all Swaledale meat is Always Fresh, Never Frozen®, we only deliver to postcodes where we can confidently offer an overnight service so your order arrives on time and in perfect condition. Rising courier costs for remote areas have also made it increasingly difficult to deliver to these locations in a way that is both reliable and sustainable.

This change was introduced in mid-February 2026. We’re sorry for any inconvenience caused, and we really appreciate your understanding.

Please note that the way deliveries are made has changed, and DPD drivers no longer have to knock or hand the parcel to you in person. If they don't, you should receive an electronic notification (text or email) once the delivery has been made, so please look out for this and be on hand to take custody of your delivery.

We deliver to the following Scottish postcode areas on an overnight basis:

AB10–AB30, DD1–DD11, DG1–DG9, EH1–EH55, FK1–FK16, G1–G90, KA1–KA26, KA29–KA30, KY1–KY16, KY99, ML1–ML12, PA1–PA19, PH1–PH18 and TD1–TD16.

A noticeable aroma on first opening is normal with vacuum-packed chicken and should dissipate within a few minutes once exposed to air. This is caused by the absence of oxygen in the pack and is not, in itself, a sign of a problem.

Offal, particularly liver and heart, naturally has a stronger aroma and darker appearance than standard muscle cuts, especially when freshly vacuum packed. This alone is not an indication of a fault.

Very occasionally, a vacuum seal may loosen slightly in transit. If that happens, remove the product from the packaging on arrival, store it covered in the fridge, and use within 48 hours or freeze. If the parcel arrives damaged or the contents are not properly chilled, please contact us straight away.