Delivery

Because our meat is Always Fresh, Never Frozen®, the delivery journey matters. We invest in carefully packing your order and use DPD’s timed morning service wherever it’s available.

The £3 delivery charge contributes towards our packaging and courier costs, including insulated wool liners and cooling packs. We continue to subsidise the majority of these costs.

The charge applies throughout the year, including periods when DPD’s timed morning service is unavailable. Our £80 minimum order value remains unchanged.

Yes, where DPD’s timed morning service is available for your delivery date and postcode. Some Scottish postcodes receive delivery by 1pm when this service is operating.

DPD suspends its timed morning service during peak periods, including Black Friday, Cyber Monday and Christmas. Deliveries during these periods may arrive throughout the day, including the afternoon.

This also applies to Christmas pre-orders placed earlier in the year. Please allow for an afternoon arrival when choosing your delivery date and making plans.

A £3 delivery charge applies to all orders. Our minimum order value is £80.

The charge remains the same during periods when DPD’s timed morning service is unavailable.

Our minimum order value is £80. A £3 delivery charge applies to all orders, including orders where a rewards coupon or discount code has been used.

Orders cannot be placed below the minimum order value after discounts have been applied.

Yes. Our minimum order value is £80 after any discounts have been applied. A £3 delivery charge is added to your order.

No. A £3 delivery charge applies to all orders, with a minimum order value of £80.

Yes. You’ll be prompted to choose from the available delivery dates at checkout.

Christmas pre-orders have their own delivery availability, which is shown when you order. Choosing a delivery date does not reserve a particular arrival time. Christmas deliveries may arrive throughout the day, including the afternoon.

Our cut-off time is 9am. Orders placed by 9am on an available dispatch day can be prepared and dispatched for next-day delivery, subject to availability.

Orders placed after 9am on Saturday will be dispatched on Monday for Tuesday delivery, as we do not dispatch orders on Sundays.

Availability can be limited during busy periods, bank holidays, Easter and Christmas. Please check the available dates at checkout and order early to secure your preferred date.

We use DPD’s timed morning service across eligible mainland UK postcodes where it’s available for your delivery date. Some Scottish postcodes receive delivery by 1pm when this service is operating. Our postcode exclusions still apply.

During peak periods, including Black Friday, Cyber Monday and Christmas, DPD’s timed morning service is unavailable. Deliveries may arrive at any time during the day, including the afternoon.

We normally deliver Tuesday to Saturday. Delivery arrangements can differ over Christmas and around public holidays.

The available delivery dates for your order will be shown at checkout.

Our delivery partner is DPD. Your Always Fresh, Never Frozen® meat is carefully packed in insulated packaging with cooling packs for its journey.

We recommend using your DPD tracking link or the DPD app for delivery updates.

Yes, we recommend using the DPD app to track and receive real-time updates on your delivery. The app is available on the App Store for iPhone and iPad, or you can download it from the Google Play Store for Android devices.

No. Although the DPD app may display delivery change options, these are not available for our orders once dispatched. As we send chilled perishable goods, delivery dates cannot be changed in transit.

We appreciate this is frustrating. The app is designed around DPD’s wider parcel network and does not clearly separate standard parcels from perishable consignments. To ensure your order arrives within the intended delivery window and in the condition it should, delivery date changes are not possible once the parcel has entered the network.

Unfortunately not. Because we send chilled perishable goods, delivery dates cannot be changed once an order has been dispatched.

If you choose to change the delivery date via the DPD app, we cannot be held responsible for the condition of the goods upon arrival. As our products are perishable, altering the delivery schedule may affect their freshness and quality, and could also impact our ability to deliver them within a safe timescale. Once the delivery date is changed, we are no longer liable for the condition of the items.

Please note that the way deliveries are made has changed, and DPD drivers no longer have to knock or hand the parcel to you in person. If they don't, you should receive an electronic notification (text or email) once the delivery has been made, so please look out for this and be on hand to take custody of your delivery.

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

In the rare event that your delivery is delayed, please be reassured that our insulated packaging is designed to keep produce in good condition throughout day two after it leaves Swaledale HQ.

If, once your order arrives, you have any concerns about the condition of the meat, please contact us straight away. We value long-term relationships with our customers and will always review the matter carefully, but we are only able to offer a refund or replacement where the quality of the meat has genuinely been compromised by the delay.

Please email hello@swaledale.co.uk, quoting your order number and outlining the issue as soon as possible.

If any items are damaged or compromised during transit, we will replace the affected item(s) free of charge or offer a refund where appropriate.

Please email us at hello@swaledale.co.uk as soon as possible with your order number, details of the issue, and clear photographs showing:

• the outer box
• the internal packaging
• the affected product(s)
• the product labels attached to the affected product(s), with the use-by dates and batch details clearly visible

Please keep the affected items and packaging until we have reviewed the issue, as we may need them for investigation with our team or courier, and collection may be required.

Very occasionally, a vacuum seal may loosen in transit. If the product arrives properly chilled and is otherwise in good condition, remove it from the packaging, cover it securely, refrigerate it at 5°C or below, and use within 48 hours or freeze. Do not rely on the original use-by date once the vacuum seal has been compromised.

If the parcel is damaged, the product is not properly chilled, or you have any other concerns about its condition, please contact us immediately.

We take care when preparing and packing orders, but occasionally mistakes happen. If you’ve received an incorrect item, please email hello@swaledale.co.uk with your order number and, where possible, a photograph of the item and its label.

We’ll check what has happened and agree an appropriate resolution with you. This may be a refund for the affected item or, where practical, a replacement at no additional cost. Replacements are considered individually, taking account of availability and delivery arrangements.

If you’re happy to keep and use the item received, we may agree a partial refund instead. You won’t be expected to accept an unwanted substitute.

This does not affect your statutory rights.

We do not deliver to the following locations:

Channel Islands, Isles of Scilly, Isle of Man, Northern Ireland, Republic of Ireland or outside of the UK.

We also do not deliver to Scottish Highlands, Islands and remote postcode areas:

AB31–AB56, FK17–FK21, HS1–HS9, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA78, PH19–PH50 and ZE1–ZE3.

We deliver to the following Scottish postcode areas on an overnight basis:

AB10–AB30, DD1–DD11, DG1–DG9, EH1–EH55, FK1–FK16, G1–G90, KA1–KA26, KA29–KA30, KY1–KY16, KY99, ML1–ML12, PA1–PA19, PH1–PH18 and TD1–TD16.

To protect quality and reliability. These areas are not consistently served on an overnight service, and deliveries can sometimes be handled by partner networks outside of our direct control, which increases the risk of delays.

As all Swaledale meat is Always Fresh, Never Frozen®, we only deliver to postcodes where we can confidently offer an overnight service so your order arrives on time and in perfect condition. Rising courier costs for remote areas have also made it increasingly difficult to deliver to these locations in a way that is both reliable and sustainable.

This change was introduced in mid-February 2026. We’re sorry for any inconvenience caused, and we really appreciate your understanding.

Offal, particularly liver and heart, naturally has a stronger aroma and darker appearance than standard muscle cuts, especially when freshly vacuum packed. This alone is not an indication of a fault.

A noticeable aroma on first opening is normal with vacuum-packed chicken and should dissipate within a few minutes once exposed to air. This is caused by the absence of oxygen in the pack and is not, in itself, a sign of a problem.