Delivery

Which days of the week do you deliver?
Tuesday to Saturday

Which courier do you use?
DPD

How much is delivery?
£3.95 for orders £60 to £69.99

Do you offer free delivery?
Yes, free delivery on orders £70+

Is there a minimum order value (MOV)?
Yes, £60

Why is there a MOV?
We, at Swaledale Online Butchers, set high standards for ourselves which includes an eco-friendly shipping policy. By optimising available box space, we actively encourage considered ordering; a necessary measure to ensure the healthy and sustainable growth of our business whilst continuing to support our passionate and hard-working farmers.

Can I choose my delivery date?
Yes, you'll be prompted to select your delivery date when checking out. Typically this can be up to 100 days from today, excluding Sundays, Mondays and public holidays etc.

What is the cut-off time for a next day delivery?
9am Monday to Friday.

Do you substitute items?
No, never. Stock levels in our shop are accurate and updated daily. 

Can I track my order?
Yes, DPD encourage you to track your order throughout its journey. Please follow the instructions on the SMS and/or email you'll receive once your order ships. 

Can I change my delivery date once my order has shipped?
No, due to the nature of perishable goods this is not possible.

Can I change my delivery address once my order has shipped?
No, due to the nature of perishable goods this is not possible.

Can I request where my order is left?
DPD's app, which you can download on the AppStore or get it on Google Play, enables you to manage your delivery.

Do you use recyclable and eco-friendly packaging?
Yes, a double-walled cardboard box with Sealed Air® Brand TempGuard™ - recyclable packaging developed for shipping 🥩 temperature-sensitive goods. The product’s thermal insulation is constructed from heavy-duty kraft paper containing a uniform inner padding, which provides superior insulating properties.

Where do you deliver next day?
We ship to the mainland UK and postcodes where DPD delivers next day.

Which Scottish postcodes do you deliver to using DPD's next day service?
AB10 to AB30, AB32, AB39, KA1 to KA26, KA29, KA30, TD1 to TD16, DG1 to DG9, G83 to G90, EH1 to EH55, KY1 to KY7, KY11 to KY13, KY99, KY8 to KY10, KY14 to KY16, G1 to G62, G63, G64 to G82, ML1 to ML12, PH1 to PH14, PA1 to PA19, FK1 to FK15, FK16, DD1 to DD11 

Which postcodes do you deliver to using DPD's 2 -day service?
AB31 to AB56, FK17 to FK21, IM1 to IM99, IVI to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH19 to PA26, PH30 to PH41, PH49 to PH50

We do not deliver to:

• Channel Islands
• Isles of Scilly
• Northern Ireland
• Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
• Republic of Ireland
• Outside of the UK

What happens if an order is placed to a postcode you don't deliver to?
Our system will cancel and refund the order and send a cancellation email.

Do you accept returns?
No, due to the nature of perishable goods this is not possible. Your statutory rights are not affected. If you experience an issue with your order, please email hello@swaledale.co.uk referencing your order number as soon as possible.

Items damaged in transit?
If you take delivery of a package from us and the (part) contents have been damaged in transit, we will replace the damaged item(s) free of charge or offer a refund.

Incorrect items?
If we have sent you an incorrect item, please email hello@swaledale.co.uk referencing your order number and we will either send you the correct item free of charge as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

Do you offer a collection service?
No, we do not.

Can I cancel my order?
Yes of course, please email hello@swaledale.co.uk referencing your order number no less than 4 working days before your chosen delivery date.

Why is there no packaging returns service?
Offering this service would not only be unhygienic but we calculated the carbon footprint of returning used packaging to be higher than if you recycled it. Despite the current trends in this sector, it seemed performative of us to simply gloss over this fact.

Please ensure you are available to receive your order!
Once you have received your order, we recommend removing meat from the shipping box and storing in your fridge or freezer as soon as possible.

Please note...
...all orders are subject to stock availability and customers should note that in adverse weather conditions, deliveries may be delayed. In the rare event there is any issue with your delivery, we will do everything we can to make it right - we value and seek long-term relationships with our customers.

Packaging information