If you have a question which isn't answered on this page, please contact us here or email your question to hello@swaledale.co.uk and we'll respond within one working day.

  • Orders

  • Is there a minimum order value (MOV)?

    Yes, £60

  • Why is there a MOV?

    We, at Swaledale Online Butchers, set high standards for ourselves which includes an eco-friendly shipping policy. By optimising available box space, we actively encourage considered ordering; a necessary measure to ensure the healthy and sustainable growth of our business whilst continuing to support our passionate and hard-working farmers.

  • Can I track my order?

    Yes, DPD lets you track your order throughout its journey. Please follow the instructions on the SMS and/or email you'll receive once your order ships.

  • Can I change my delivery address once my order has shipped?

    No, due to the nature of perishable goods this is not possible.

  • Can I request where my order is left?

    DPD's app, which you can download on the AppStore or get it on Google Play, enables you to manage your delivery.

  • Can I cancel my order?

    Yes of course, please email hello@swaledale.co.uk referencing your order number no less than 4 working days before your chosen delivery date.

    Email us
  • Delivery

  • Which days of the week do you deliver?

    Tuesday to Saturday

  • Which courier do you use?


  • How much is delivery?

    £3.95 on orders £60 to £69.99

  • Do you offer free delivery?

    Yes, free delivery on orders £70+

  • Can I choose my delivery date?

    Yes, you'll be prompted to select your delivery date when checking out. Typically this can be up to 60 days from today, excluding Sundays, Mondays & public holidays etc.

  • What is the cut-off time for a next day delivery?

    9am Monday to Friday

  • Where do you deliver next day?

    We deliver to the mainland UK and postcodes where DPD delivers next day.

  • Which postcodes do you deliver to using DPD's two day service?

    AB36-38, AB55-56, FK17-21, IM1-99, IVI-39, IV52-54, IV63, KW114, PA21-40, PH19-26, PH30-41, PH49-50

  • We do not ship to:

    Channel Islands
    Isles of Scilly
    Northern Ireland
    Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
    Republic of Ireland
    Outside of the UK

  • Packaging information

    Packaging Construction Biodegradable Recyclable
    Box 100% recycled content Yes 100% in household recycling
    Gummed, reinforced tape Natural kraft tape with fibreglass reinforcement No 100% in household recycling if attached to box
    Insulative tape 100% recycled macerated paper filling and recycled carton Yes 100% in household recycling
    Icer- pack Polythene with 30% recycled content No Recycle with bags at large supermarket
    Coolant solution Purified water, sodium, polyacrylate (non-toxic) No Water indoor and outdoor plants or pour down sink
    Product vacuum pack Polyethylene No 100% in household recycling
  • Product

  • Incorrect items?

    If we have sent you an incorrect item, please email hello@swaledale.co.uk referencing your order number and we will either send you the correct item, free of charge, as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

    Email us
  • Do you accept returns?

    No, due to the nature of perishable goods this is not possible. Your statutory rights are not affected. If you experience an issue with your order, please email hello@swaledale.co.uk referencing your order number as soon as possible.

    Email us
  • Items damaged in transit?

    If you take delivery of a package from us and the (part) contents have been damaged in transit, we will replace the damaged item(s) free of charge or offer a refund.

  • Do you offer a collection service?

    No, we do not.

  • Do you use recyclable packaging?

    Yes, a double-walled cardboard box with Sealed Air® Brand TempGuard™ - recyclable packaging developed for shipping 🥩 temperature-sensitive goods. The product’s thermal insulation is constructed from heavy-duty kraft paper containing a uniform inner padding, which provides superior insulating properties.

  • Why is there no packaging returns service?

    Offering this service would not only be unhygienic but we calculated the carbon footprint of returning used packaging to be higher than if you recycled it. Despite the current trends in this sector, it seemed performative of us to simply gloss over this fact.