FAQs

Yes of course, please email hello@swaledale.co.uk referencing your order number no less than 4-working days before your chosen delivery date.

No, due to the nature of perishable goods this is not possible.

Yes, the DPD app allows you to manage your delivery and update delivery instructions. You can download it from the App Store for iPhone and iPad or from the Google Play Store for Android devices.

Yes, you can track your order throughout its journey. DPD will send you an SMS and/or email with tracking instructions once your order has been shipped.

No, never. Stock levels in our shop are accurate and updated several times a day.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, please note that our minimum order value of £60 still applies. If your order total falls below £60 after applying the code, you will need to add more items to your cart to proceed with the purchase.

Yes, our minimum order value is £60.

If an order is placed for a postcode we don't deliver to, our system will automatically cancel and refund the order. You will receive a cancellation email confirming this.

If you realise you've entered an incorrect address when placing your order, please email hello@swaledale.co.uk as soon as possible. If the order hasn't been dispatched, we'll do our best to update the address. However, if the order has already been shipped, we are unable to change the delivery address. In this case, we cannot be held liable for any lost or undelivered goods. Please ensure all details are correct before completing your order to avoid any issues.

If you input an incorrect email address or mobile number when placing an order, you will not receive order confirmation, delivery updates, or notifications from our courier. It’s important to double-check your details before completing your purchase. If you realise the error after placing the order, please email hello@swaledale.co.uk as soon as possible to correct it. However, we cannot be held responsible for any missed communications due to incorrect contact information.

At Swaledale Butchers, we set high standards, including an eco-friendly shipping policy. By optimising the use of available box space, we encourage thoughtful ordering.This approach ensures the sustainable growth of our business whilst continuing to support our dedicated farming community.

Unfortunately, due to the perishable nature of our goods, it is not possible to change the delivery date after your order has been shipped.

Yes, you'll be prompted to select your delivery date when you check out. Typically this can be up to 60-days from today, excluding Sundays, Mondays and public holidays etc.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, if the total after applying the code is below the free delivery threshold (e.g. £70), you will still need to pay for delivery.

Yes, free delivery on orders £70+.

Yes, please select at the checkout. Pre-12 (1pm in Scotland) is for mainland UK postcodes only.

£6.95.

Standard delivery is £3.95 for orders between £60 and £69.99.

Yes, standard delivery is free on orders over £70.

Yes, we recommend using the DPD app to track and receive real-time updates on your delivery. The app is available on the App Store for iPhone and iPad, or you can download it from the Google Play Store for Android devices.

Whilst the DPD app offers the option to change delivery dates, this functionality is not applicable to perishable goods like ours. To ensure the freshness and quality of your order, we cannot accommodate changes to delivery dates once your order has been dispatched.

• Channel Islands
• Isles of Scilly
• Northern Ireland
• Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
• Republic of Ireland
• Outside of the UK

If you choose to change the delivery date via the DPD app, we cannot be held responsible for the condition of the goods upon arrival. As our products are perishable, altering the delivery schedule may affect their freshness and quality, and could also impact our ability to deliver them within a safe timescale. Once the delivery date is changed, we are no longer liable for the condition of the items.

If you receive an incorrect item, please email us at hello@swaledale.co.uk with your order number. We will send you the correct item free of charge as soon as possible, or alternatively, we can offer a refund. You will not be charged for the incorrect item.

Customers should note that in the rare event there is a delay with your delivery, our insulated packaging ensures that the meat stays in optimal condition for over 48-hours from the time it leaves Swaledale HQ. If there is a problem with the meat delivered we will do everything we can to make it right, we value and seek long-term relationships with our customers. However we cannot refund or replace your order unless the quality of the meat has been compromised by the delay. If you have reason for concern once you have received your delivery, please email hello@swaledale.co.uk referencing your order number and concern as soon as possible.

If any items are damaged during transit, we will replace the damaged item(s) free of charge or offer a refund. Please email us at hello@swaledale.co.uk with your order number and details of the issue as soon as possible.

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

9am on Monday for a Tuesday delivery, and so on. Please note, if you place an order after 9am on a Saturday, the earliest it can be delivered is Tuesday.

We ship to mainland UK and any postcodes where DPD provides a next day or 2-day delivery service.

Our trusted delivery partner is DPD, who are the gold standard of couriers in the UK.

We deliver from Tuesday to Saturday. Please note that there are no deliveries on Sundays or Mondays.

AB31 to AB56, FK17 to FK21, IM1 to IM99, IVI to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH19 to PA26, PH30 to PH41, PH49 to PH50.

AB10 to AB30, AB32, AB39, KA1 to KA26, KA29, KA30, TD1 to TD16, DG1 to DG9, G83 to G90, EH1 to EH55, KY1 to KY7, KY11 to KY13, KY99, KY8 to KY10, KY14 to KY16, G1 to G62, G63, G64 to G82, ML1 to ML12, PH1 to PH14, PA1 to PA19, FK1 to FK15, FK16, DD1 to DD11.

Please note that the way deliveries are made has changed, and DPD drivers no longer have to knock or hand the parcel to you in person. If they don't, you should receive an electronic notification (text or email) once the delivery has been made, so please look out for this and be on hand to take custody of your delivery.

No, we do not accept returns due to the perishable nature of our goods. However, your statutory rights are not affected. If you encounter an issue with your order, please email us at hello@swaledale.co.uk with your order number as soon as possible.

No, we do not offer a collection service.

Yes, we use double-walled cardboard boxes with Sealed Air® Brand TempGuard™ – recyclable packaging designed for shipping temperature-sensitive goods like meat. The thermal insulation is made from heavy-duty kraft paper with uniform inner padding, offering excellent insulating properties.

If you take delivery of a package from us and the (part) contents have been damaged in transit, we will replace the damaged item(s) free of charge or offer a refund.

If we have sent you an incorrect item, please email hello@swaledale.co.uk referencing your order number and we will either send you the correct item, free of charge, as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

Offering this service would not only be unhygienic but we calculated the carbon footprint of returning used packaging to be higher than if you recycled it. Despite the current trends in this sector, it seemed performative of us to simply gloss over this fact.