FAQs

Unfortunately, due to the perishable nature of our goods, it is not possible to change the delivery date after your order has been shipped.

Yes, you'll be prompted to select your delivery date when you check out. Typically this can be up to 60-days from today, excluding Sundays, Mondays and public holidays etc.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, if the total after applying the code is below the free delivery threshold (e.g. £70), you will still need to pay for delivery.

Yes, free delivery on orders £70+.

Yes, please select at the checkout. Pre-12 (1pm in Scotland) is for mainland UK postcodes only.

£6.95.

Standard delivery is £3.95 for orders between £60 and £69.99.

Yes, standard delivery is free on orders over £70.

Yes, we recommend using the DPD app to track and receive real-time updates on your delivery. The app is available on the App Store for iPhone and iPad, or you can download it from the Google Play Store for Android devices.

Whilst the DPD app offers the option to change delivery dates, this functionality is not applicable to perishable goods like ours. To ensure the freshness and quality of your order, we cannot accommodate changes to delivery dates once your order has been dispatched.

• Channel Islands
• Isles of Scilly
• Northern Ireland
• Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
• Republic of Ireland
• Outside of the UK

If you choose to change the delivery date via the DPD app, we cannot be held responsible for the condition of the goods upon arrival. As our products are perishable, altering the delivery schedule may affect their freshness and quality, and could also impact our ability to deliver them within a safe timescale. Once the delivery date is changed, we are no longer liable for the condition of the items.

If you receive an incorrect item, please email us at hello@swaledale.co.uk with your order number. We will send you the correct item free of charge as soon as possible, or alternatively, we can offer a refund. You will not be charged for the incorrect item.

In the rare event that your delivery is delayed, please be reassured that our insulated packaging is designed to keep produce in optimal condition throughout the duration of day two after it leaves Swaledale HQ.

If there are any issues with the condition of the meat once it arrives, we’ll do everything we can to make it right. We value long-term relationships with our customers. However, we’re only able to offer a refund or replacement if the quality of the meat has been compromised due to the delay.

If you have any concerns after receiving your delivery, please email hello@swaledale.co.uk, referencing your order number and the nature of the issue as soon as possible.

If any items are damaged during transit, we will replace the damaged item(s) free of charge or offer a refund. Please email us at hello@swaledale.co.uk with your order number and details of the issue as soon as possible.

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

9am on Monday for a Tuesday delivery, and so on. Please note, if you place an order after 9am on a Saturday, the earliest it can be delivered is Tuesday.

We ship to mainland UK and any postcodes where DPD provides a next day or 2-day delivery service.

Our trusted delivery partner is DPD, who are the gold standard of couriers in the UK.

We deliver from Tuesday to Saturday. Please note that there are no deliveries on Sundays or Mondays.

AB31 to AB56, FK17 to FK21, IM1 to IM99, IVI to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH19 to PA26, PH30 to PH41, PH49 to PH50.

AB10 to AB30, AB32, AB39, KA1 to KA26, KA29, KA30, TD1 to TD16, DG1 to DG9, G83 to G90, EH1 to EH55, KY1 to KY7, KY11 to KY13, KY99, KY8 to KY10, KY14 to KY16, G1 to G62, G63, G64 to G82, ML1 to ML12, PH1 to PH14, PA1 to PA19, FK1 to FK15, FK16, DD1 to DD11.

All of our poultry is processed in FSA-approved facilities that provide full veterinary oversight, strict hygiene controls and complete traceability.

On-farm processing can often cause more stress, and we are not aware of any UK poultry producers, even organic ones, who take that approach.

Using an approved facility ensures the highest welfare and regulatory standards.

No. Lamb destined for Swaledale is humanely processed using a non-recoverable captive-bolt stun.

This ensures an immediate loss of consciousness and is the high-welfare standard used for non-religious processing in the UK.

No recoverable stuns, non-stun methods or religious rites are used.

Our wild venison is taken in the field by trained stalkers following best-practice guidelines to ensure a calm, low-stress end for the animal.

Carcasses are then delivered to an FSA-approved game handling establishment where they are inspected, stamped and processed before entering the food chain.

No. Swaledale Butchers does not supply halal or kosher meat.

All animals destined for us are processed using a non-recoverable captive-bolt stun, the standard high-welfare method in the UK. No religious rites or recoverable stuns are used.

No. Swaledale Butchers does not use CO₂ gas stunning for pigs.

Around 90% of UK pork comes from pigs stunned with high-concentration CO₂ gas, but the abattoirs we work with use electrical stunning instead. This method induces an immediate loss of consciousness and is widely regarded as a far more humane approach than CO₂, which can cause distress before the animal becomes insensible.

Our pigs are rendered unconscious using electrical stunning, which causes an instant loss of awareness. Once unconscious, they are bled out while fully insensible, following UK high-welfare guidelines and under the supervision of FSA officials.

We choose this method specifically because it avoids the welfare concerns associated with CO₂ gas stunning, which is now the dominant process in UK pig production.

Yes of course, please email hello@swaledale.co.uk referencing your order number no less than 4-working days before your chosen delivery date.

No, due to the nature of perishable goods this is not possible.

Yes, the DPD app allows you to manage your delivery and update delivery instructions. You can download it from the App Store for iPhone and iPad or from the Google Play Store for Android devices.

Yes, you can track your order throughout its journey. DPD will send you an SMS and/or email with tracking instructions once your order has been shipped.

No, never. Stock levels in our shop are accurate and updated several times a day.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, please note that our minimum order value of £60 still applies. If your order total falls below £60 after applying the code, you will need to add more items to your cart to proceed with the purchase.

Yes, our minimum order value is £60.

If an order is placed for a postcode we don't deliver to, our system will automatically cancel and refund the order. You will receive a cancellation email confirming this.

If you realise you've entered an incorrect address when placing your order, please email hello@swaledale.co.uk as soon as possible. If the order hasn't been dispatched, we'll do our best to update the address. However, if the order has already been shipped, we are unable to change the delivery address. In this case, we cannot be held liable for any lost or undelivered goods. Please ensure all details are correct before completing your order to avoid any issues.

If you input an incorrect email address or mobile number when placing an order, you will not receive order confirmation, delivery updates, or notifications from our courier. It’s important to double-check your details before completing your purchase. If you realise the error after placing the order, please email hello@swaledale.co.uk as soon as possible to correct it. However, we cannot be held responsible for any missed communications due to incorrect contact information.

If you take delivery of a package from us and the (part) contents have been damaged in transit, we will replace the damaged item(s) free of charge or offer a refund.

If we have sent you an incorrect item, please email hello@swaledale.co.uk referencing your order number and we will either send you the correct item, free of charge, as soon as possible or alternatively we will refund the item. We will not charge you for the incorrect item.

No, we do not accept returns due to the perishable nature of our goods. However, your statutory rights are not affected. If you encounter an issue with your order, please email us at hello@swaledale.co.uk with your order number as soon as possible.

Yes, we use double-walled cardboard boxes with Sealed Air® Brand TempGuard™ – recyclable packaging designed for shipping temperature-sensitive goods like meat. The thermal insulation is made from heavy-duty kraft paper with uniform inner padding, offering excellent insulating properties.

No, we do not offer a collection service.

Once you generate a voucher (for example £5 or £10 off), it becomes a standalone discount code. You won’t see it again in your rewards panel, even if you haven’t used it yet.

The voucher is still active - it just needs to be entered manually at checkout.

If you misplace it, contact us and we’ll resend it.

Yes. The code doesn’t disappear.

You can:

• Check your email inbox (if you received an automatic email with the code)
• Or ask us and we will resend it
• Or we can delete the unused code and return the points to your account so you can generate a new one

No. One voucher can be applied per order - this is how our rewards system operates.

It keeps things simple, prevents overlapping discounts, and ensures the programme remains sustainable for our small business.

When you click “Redeem,” the system creates a discount code and removes the points immediately.

If the code wasn’t added at checkout:

• The voucher is still active
• It hasn’t been used
• You just need the code

Contact us and we’ll resend the unused voucher or return the points if you prefer.

Yes. Your order total must be:

• £60 with £3.95 delivery
  
  or
• £70 for free shipping

This is calculated after rewards or discount codes are applied.

Because that’s how we run our rewards programme - one voucher per order.

It keeps the system fair, consistent, and viable for us as an independent butchery.