Delivery

Unfortunately, due to the perishable nature of our goods, it is not possible to change the delivery date after your order has been shipped.

Yes, you'll be prompted to select your delivery date when you check out. Typically this can be up to 60-days from today, excluding Sundays, Mondays and public holidays etc.

If you applied a rewards coupon or discount code at checkout, it will reduce the price of the products in your cart. However, if the total after applying the code is below the free delivery threshold (e.g. £70), you will still need to pay for delivery.

Yes, free delivery on orders £70+.

Yes, please select at the checkout. Pre-12 (1pm in Scotland) is for mainland UK postcodes only.

£6.95.

Standard delivery is £3.95 for orders between £60 and £69.99.

Yes, we recommend using the DPD app to track and receive real-time updates on your delivery. The app is available on the App Store for iPhone and iPad, or you can download it from the Google Play Store for Android devices.

Yes, standard delivery is free on orders over £70.

Whilst the DPD app offers the option to change delivery dates, this functionality is not applicable to perishable goods like ours. To ensure the freshness and quality of your order, we cannot accommodate changes to delivery dates once your order has been dispatched.

• Channel Islands
• Isles of Scilly
• Northern Ireland
• Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
• Republic of Ireland
• Outside of the UK

If you choose to change the delivery date via the DPD app, we cannot be held responsible for the condition of the goods upon arrival. As our products are perishable, altering the delivery schedule may affect their freshness and quality, and could also impact our ability to deliver them within a safe timescale. Once the delivery date is changed, we are no longer liable for the condition of the items.

If you receive an incorrect item, please email us at hello@swaledale.co.uk with your order number. We will send you the correct item free of charge as soon as possible, or alternatively, we can offer a refund. You will not be charged for the incorrect item.

In the rare event that your delivery is delayed, please be reassured that our insulated packaging is designed to keep produce in optimal condition throughout the duration of day two after it leaves Swaledale HQ.

If there are any issues with the condition of the meat once it arrives, we’ll do everything we can to make it right. We value long-term relationships with our customers. However, we’re only able to offer a refund or replacement if the quality of the meat has been compromised due to the delay.
If you have any concerns after receiving your delivery, please email hello@swaledale.co.uk, referencing your order number and the nature of the issue as soon as possible.

If any items are damaged during transit, we will replace the damaged item(s) free of charge or offer a refund. Please email us at hello@swaledale.co.uk with your order number and details of the issue as soon as possible.

If you live somewhere with a communal entrance, please be aware that your parcel may be left in a foyer or post room where other residents have access to it, so it is important to be on hand to collect your delivery promptly.

We deliver from Tuesday to Saturday. Please note that there are no deliveries on Sundays or Mondays.

Our trusted delivery partner is DPD, who are the gold standard of couriers in the UK.

9am on Monday for a Tuesday delivery, and so on. Please note, if you place an order after 9am on a Saturday, the earliest it can be delivered is Tuesday.

We ship to mainland UK and any postcodes where DPD provides a next day or 2-day delivery service.

AB31 to AB56, FK17 to FK21, IM1 to IM99, IVI to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH19 to PA26, PH30 to PH41, PH49 to PH50.

Please note that the way deliveries are made has changed, and DPD drivers no longer have to knock or hand the parcel to you in person. If they don't, you should receive an electronic notification (text or email) once the delivery has been made, so please look out for this and be on hand to take custody of your delivery.

AB10 to AB30, AB32, AB39, KA1 to KA26, KA29, KA30, TD1 to TD16, DG1 to DG9, G83 to G90, EH1 to EH55, KY1 to KY7, KY11 to KY13, KY99, KY8 to KY10, KY14 to KY16, G1 to G62, G63, G64 to G82, ML1 to ML12, PH1 to PH14, PA1 to PA19, FK1 to FK15, FK16, DD1 to DD11.